Kiwivac FAQ's

A central vacuum is a series of pipe that run through the walls, ceiling or floor with wall inlets located at convenient places for you.

The hose is plugged into the wall inlet which will activate the power unit and you can start vacuuming. 100% of the dust and dirt that is vacuumed up and taken away from the living area to the power until that is usually located in the garage or basement.

The dust and dirt is collected in the dust bag or compartment of the power unit and is easily and cleanly emptied 2 or 3 times a year.

Yes, we can replace your old power unit with a Kiwivac and it is very easy to do.

We have done it in many homes where people

• the brand is no longer around and spare parts aren’t available. E.G. Vacumaid, Mistral, Endura, Vacuumone, Hills, Electron, EVS, Eurovac, LaserVac and more
• don’t like emptying a bin of dust and dirt or have to clean cartridge filters all the time, and they prefer a cleaner way to empty their vacuum, 
• when their existing power unit needs replacing,
• or they have previously had a kiwivac and want another one in the home they have moved into.

Improves your family’s health – All the allergy and asthma causing dust, dirt and allergens that are vacuumed up are removed away from the living areas to the large dust capacity power unit, usually located in the garage or basement, leaving the air quality within your living area cleaner and healthier to live in and breathe.

Extends the Life of your floor coverings and furnishings – Your carpets, floor coverings and furnishings will last longer with a deeper clean by the more powerful central vacuum.

Saves Time – Less time is spent vacuuming because the suction is up to five times greater than a portable vacuum cleaner. And with a central vacuum you only need to empty it or change the bag a couple of times a year.

Cleanest Emptying Systems – Minimal contact with the vacuumed dust and debris when emptying your Kiwivac AVT system, with our unique slide plate emptying system and the closed double lined filter bags.

A Quieter Vacuum – With the power unit located away from the living area there is no annoying noise where you are vacuuming, like you get with a portable vacuum cleaner.

Less damage to your walls and furnishing – With a portable vacuum being pulled around behind you, they tend to have a mind of their own and can head off in any direction denting and banging into you walls or furnishings.

A selection of power units to suit – Whether you like bagged or bag-less systems we can provide you with one that suits your needs.

Ergonomic– no more back strain, with a telescopic wand you can adjust the wand to the correct height for whoever is doing the vacuuming, and shortening it up for vacuuming the stairs. Or if you prefer you can have standard wands and plastic wands to suit your needs.

Ease of use – makes vacuuming stairs a breeze, no portable vacuum to lug up the stairs.

The unique tumbling motion of the dust and dirt in our bags means there is minimal suction loss until the bag is completely full.

Kiwivac AVT has the large range of tools and accessories available in New Zealand to help you take care of your floor coverings and furnishings.

The only meaningful measurement of the Central Vacuum system is the power produced at the floor tool, this is a combination of suction and airflow (clean-ability rating), expressed as air watts.
Comparing motor performance figures (e.g. horse power, Amps, RPM or watts) is meaningless, as this is a rating of power input not output. Likewise vacuum (water lift) or air flow alone proves nothing. A Central Vacuum Cleaning system needs a specific combination of both factors to do the job effectively.

Vacuum is greatest in a closed pipe, while air flow is greatest in an open pipe. Professional selection for the right combination of your requirements leads to optimum performance.

A properly designed system will be a good investment and free of hassles. Remember you are buying convenience. We recommend consulting your Kiwivac agent for an appraisal to suit your individual needs.

No, Kiwivac Systems don’t need regular servicing to keep the 5 Year Warranty valid, saving you money over the long term.

Other brands require regular servicing to keep the warranty valid which can be required every year or 2 years.

We suggest when you are looking at buying a Central Vac, you ask if there are any ongoing servicing required to keep the warranty valid. How long the warranty is for, some central vacuum units only have a 1 year warranty.

A Kiwivac system uses disposable closed bag. It is necessary to use the Official Kiwivac Blue Bag, Part A19 on the bag, as these bags provide the best filtration. Generally a bag will last between 4 – 15 months.

We find on average people use 1 – 2 bags a year . At around $10.00 per bag this will save you several hundreds of dollars over the period of the warranty.

Yes, we are the central vacuum specialists when it comes in installing Central vac pipe in concrete floor.
When other companies walk away from your new home or charge excessive prices because they don’t want the job. Contact us, we will install a specially designed system for you and not charge you an exorbitant price.

If you have a concrete slab floor, walls and flat roof we will run your central vacuum pipes through the concrete floor. *

* The pipes need to be put into position before the concrete is laid.

Yes both the Kiwivac bag (including Premier Series) and AVT bag-less power units are made in New Zealand since 1992. That’s over 40 years!

Kiwivac is the only NZ MADE central vacuum system, all the other brands are imported.

Being made here it gives us the advantage over other brands by always having spare parts available. We stock parts for every power units we have manufactured since the beginning or have a replacement part that fits all the power units. There is no such thing as as obsolete parts with our Kiwivac, Kiwivac Premier Series and AVT brands.

We believe in giving our clients peace of mind when it comes to needing a replacement part for their central vacuum system. You don’t have to spend hundreds or thousands of dollars replacing your power unit, because a part is obsolete , when you have a Kiwivac AVT central vacuum cleaner.

If you can answer yes to any of the below bullet points when you are vacuuming, you need a different vacuum head.
• It’s hard to move your vacuum head over your carpet.
• Your central vacuum has ‘far too much suction’.
• The vacuum head is sticking to the carpet, the rugs or floor.
• It isn’t vacuuming up all the dust, dirt and pet hair.
• Your vacuum head comes apart where the small bent neck joins onto the floor piece.

A different vacuum head will be easier to move over the carpet and pick up all the dust, fluff and pet hair.

We are finding the Solution Dyed Nylon Carpets, like SmartStrand, Rhino and Silk and Triexta carpets and most other synthetic carpets are making vacuuming a much harder job that it should be especially for people with built-in central vac systems.

With synthetic carpets the conventional floor tools tend to stick to the carpet, or you can only move the head one way. Taking you twice as long to vacuum and making it very hard to move across the carpet and vacuum.

We have several different vacuum heads that will pick up all the dust, dirt and pet hair and make vacuuming easier and more pleasurable again.

Give us a call on calling Phone 0800 354 948 to get a vacuum head that will work on your new carpet

No, not unless you find that it has lost some suction or something on it isn’t quite working like it used to or is broken. Every time you change the bag you are changing the primary filter, or if you have a slide plate system, the filter is designed to self clean and once again doesn’t require regular servicing.

This is where our systems are unique from all other systems, other systems need or suggest regular servicing. If you would like it serviced to make sure everything is working to its best, we will service it for you, but it isn’t necessary and will tell you this.

We have people ring up with Kiwivac systems over 10 years old and ask if it needs servicing as they have never had it serviced. We ask if they have a problem or feel it has lost suction or isn’t working as well as it should do and if their answer is no, our reply is it doesn’t need servicing unless you have a problem.

We are honest and want to save our customers unnecessary expense.

You buy them direct from your local agent by calling Phone 0800 354 948 Or email enquiries@kiwivac.co.nz

Genunine Kiwivac bags Part # A19 or A60 aren’t sold in retail shops, as they become to expensive and retail shops don’t sell enough Kiwivac bags to warrant stocking them.

1) Attach a rubbish bag	2) Pull slide plate out	3) Push slide plate back in

1. Ensure the power unit is not in use. Pull the black O-ring off the collar of the power unit. Place your rubbish bag through the centre of the o-ring pull the bag up and over the collar and now stretch the O-ring over the collar so that it holds the bag in place. Ensure the bag is folded back over the O-ring and is not hanging down below the collar anywhere, or some of the dust and debris will miss the going into the bag.
2. Pull the slide plate out 3/4 of the way and let the dust and debris fall into the rubbish bag. Leave it for a couple of minutes for it to settle.
3. Replace the slide plate back into the power unit ensuring it is pushed all the way back in. Once it is in the correct position remove the rubbish bag by twisting the bag and then pulling it downwards. Put the O-ring back onto the bottom of the power unit.
4. You can dispose of the contents of the bag, either by putting it into your compost or in your household rubbish collection bin.

Sorry, we don’t have an eCommerce option on our website.

We prefer to speak to our customers to make sure they are buying the right bag or item for their vac system.

Read below for our reasons why.

We find that when we speak to people on the phone we can often save them money as they don’t necessarily need to replace the existing part that is causing them problems or warn out. Or they would be better with different accessories/hose etc.

For example;

We had a lady ring who wanted to replace her standard hose because the hose cuff had been squashed when run over by the car. She had been told by another company that she would have to by a whole new hose as they couldn’t supply the hose cuff. We sold her a new hose cuff for under $30.00 including the courier whereas she was looking at spending at least $150.00 – $300.00 for a new hose.

Another example;

A gentleman rang wanting to replace the vacuum head/floor tool with what he already had as it had worn out. He had recently re-carpeted with Nylon Solution Dyed Carpet and thought because the vacuum had was sticking to the carpet and giving them a real workout that he would get the same again. We explained that you need airflow to shift the dust and dirt in the carpet. We sold him a different vacuum head/floor tool and he was very happy with it.

A real workout isn’t always the best when you are vacuuming!!

We have a superior replacement disposable bags for these bags Part No. 110025. 110026. Our dust bag has a double lining giving you better filtration and protecting your vacuum motor as less dust and dirt get through the bag membrane.

We also stock replacement bags for UniFit, Uni136 and P.B.A-1 bags, CV1 bags, FilterAire,  C1 90805, Electrolux CV-2 bags, and Part # 625116 bags. 

Please give us a call on 0800 354 948 to order replacement bags.

It could be caused by one of many reasons

• the cartridge filter maybe blocked
• the system has a blockage or something stuck in the pipe work or your hose
• there is an air leak somewhere, whether it be at the vacpan, an inlet, a pipe come off
• your hose has a split in it
• you have lost the o’ring that keeps the bin on the bottom
• the ‘o’ ring that fits onto the cyclonic cone is either lost or broken
• your bin keeps falling off the bottom because the seal has disappeared.
• the vacuum head/floor tool is worn out
• the floor tool/vacuum head is the wrong type for your carpet.

These are a few of the reasons that could be causing you to lose suction/pressure and your central vac not to be working properly.

Give us a call and we will help you solve the issue or come and fix it for you. Phone 0800 354 948.

Having problems vacuuming

• vacuum head sticks to the carpet
• it doesn’t guide easily over the carpet
• it isn’t picking up all the dust and dirt.

You need a different vacuum head. No one vacuum head suit all types of carpets.

The deluxe combination vacuum head/floor tool doesn’t always work well on nylon solution-dyed carpets. It sticks to the carpet giving you the impression it has really good suction.

Give us a call on 0800 354 948 to discuss what is the best option for your carpet.

If you central vacuum won’t turn off when you unplug the hose. It could be a easy fix or need one of our technicians come to fix it.

Turn the vacuum system off a the wall and give us a call on 0800 354 948 to discuss what the problem could be and get it fix.

• You can vacuum your whole home all at once. No batteries to recharge during vacuuming or after you finish vacuuming.
• You can vacuum all surfaces and right into the corners, dust windowsills, blinds etc.
• Replacement parts and accessories are readily available.
• No battery costly to replace or dispose of.
• No chance of a fire caused by your vacuum’s Lithium battery. Central Vacuum power units plug into a 240v power point.
• Less frequent emptying required. A central vacuum only needs emptying every 4 – 15 months depending on the size of your home and how many people or pets live in it.

• Central vacuums are comparable in price or cheaper than the top of the line Stick and Robotic vacuums.

Give us a call on 0800 354 948 to find out more.