Kiwivac Can Service and Repair All Brands Of Central Vacuum Systems
Kiwivac Testimonials
Below is a list of Testimonials and Reviews from our clients throughout the country.
We also have had clients place reviews on our listing on NoCowboys, Google My Business, TradeMe, Facebook and Yellow Pages and other sites. We encourage you to take a look at them to see what people think of our Central Vacuum power units, installations, repairs and maintenance and after-sale service.
If you have any questions please give us a call on (09) 294 6577 or send us an email at info@kiwivac.co.nz.
We had our Kiwivac for 21 years and it hasn’t missed a beat. The only reason we have contact Kiwivac is to get replacement dust bags.
We recently needed to replace the muffler after 21 years as the foam had disintegrated.
We were impressed with the prompt service.
You can’t wreck them!!
It has been amazing.
Gary V- Whangaparaoa
1st November 2024
Just thought I’d let you know that the parts I ordered from you Wednesday afternoon, arrived this afternoon (Thursday).
They have been installed and all functioning really well.
We are new owners of our property and haven’t had a central vac system before. I doubt that the system has been cleaned out for quite some time as everything, including the filter and a section of pipe was packed full of dust etc. But now I’m amazed at its performance.
Thank you so much for your advice and your very prompt service, all very much appreciated.
Paul - Upper Hutt
15th September 2024
Fabulous – Thank you !!
You’re a company who always communicate so well and respond promptly. Much appreciated.
Fiona M - Mairangi Bay, Auckland
14th August 2024
Thought we had sent you a note about your service.
Talked about it Tuesday and it was installed Wednesday. The guy that did it was great very personable, and nothing was a bother. Measured up for kitchen kick plate and made sure we understood the system.
So, from us a big thanks.
No problem telling anyone about you. Boy it sucks, cleaned the car the other day and it sucked a cloth I use to wipe the windows up the hose before I could blink.
Selwyn
(We went back a week later and installed a vacpan in the kitchen cabinetry.)
Had the guys install the kitchen plate this morning.
You must be a real good bugger to work for. Your guys are great to have, happy smiling.
The job was done ‘really professionally’ and with a smile. Thanks again to you and the team.
Send the bill.
(We replaced an old Beam Central Vac – bucket model with a Kiwivac disposable bagged model.)
Regards Selwyn
Selwyn - Bay of Plenty
15th April 2024
Thanks heaps! 😊
They’re an amazing system that I’ve now used at a number of locations. I will certainly be using them in the future as well!!
(Commercial situations – designed especially for each location and situation)
D Howie - Various locations throughout NZ
22nd March 2024
Thanks so much, amazing service and really helpful too!
Thanks for sending out the curved wand so fast. It fits the tube perfectly at the plastic end, once I remove the old white plastic part from the tube.
I managed to remove the jammed in original metal stub and everything is fitting together nicely now. You saved me buying a whole new hose! 🙂
Thanks again, much appreciated.
Cheers, all the best,
Jake
(Jake had a plastic curved wand that had broken leaving the metal part in the pole that goes down to the floor)
Jake B - Whangaparaoa
12th March 2024
I would like to say that Russell was amazing at his job, very patient with us. He obviously found a simple error with an open inlet flap, but then went over the entire system, checking, cleaning, making sure it was working well.
Replacing the suction head has made a world of difference to the cleanliness of our floors.
Couldn’t speak more highly of him, so big props to him.
Mike T - Pakuranga
31st January 2024
Good news – I have used the vacpan. A broom will be going into the fridge cavity next to fridge until we get a bigger one for that space.
As for being happy with Kiwivac, YES! yes I am, it is the ONLY thing that has gone 100% perfect, no problems with booking, install (Russell was great and had a really conversation with him – great people person), service or product. I wish the rest of building a home was this easy and flawless. If there were to be tears shed over Kiwivac, it would be tears of happiness!
Mandy H - Clarks Beach
11th January 2024
Thanks for your help with this, much appreciated.
The invoice was paid this morning.
(We replaced a blown circuit board in an AVT central vac power unit)
Sushila - Albany
25th October 2023
Thanks for quick supply & installation of Kiwivac machine. Very pleased with the AVT slide plate central vac power unit & service.
(Replaced an Ovis Power unit with a Kiwivac AVT Power unit)
Dog Groomers - Beachlands
12th October 2023
Your service has been great and any future issues with all the central vacuums in my home, I will take the initiative to find you and introduce my friends to you. I wish you a prosperous business.
(He got replacement springs and terminals for his wall inlet that he lost)
Thanks
Thomas H - Flat Bush
19th September 2023
Just a comment about your service which has been stellar, thank you.
The speed of your responses, the information and dispatch and support have been second to none. If the product turns out to be as good as the service we will be delighted.
(We supplied a kitset Kiwivac Central Vac sytem for them to install).
Thanks,
Pam S
Barry and Pam S - Tairawhiti
22nd March 2023
William and Michelle know what good customer service is.
Their Kiwivac product speaks for itself and is as robust and reliable as you would expect.
My enquiries about new accessories for my system have been answered promptly and professionally.
(A copy of Linda’s rating/testimonial on NoCowboys.co.nz – Kiwivac Central Vacuum Systems Auckland listing).
Linda R - Albany
26th January 2023
In terms of the service that you provided to date, your initiative, manner and prompt response is probably the best that I can remember.
And that is a very long time!
Greg B - Napier
18th January 2023
I was blown away by the awesome personal service. They really know their stuff and were so so helpful. Don’t use anyone else – these guys are the best.
Gratitude for wonderful service.
Thanks,
Dave S
Dave S - Waikari
22nd December 2022
Just a big thank you for sorting our our central vac system. It was a big effort on your part to come all the way out here and solve the problems. I knew it was a great system but was losing faith after the local agent wasn’t able to fix it.
We are both extremely grateful that you went the absolute whole hog to sort any potential issues that may affect its ability to work.
It is a joy to use!!
Great people and great service.
Viv and Karl, Kaikoura
28th November 2022
These are your Go To Guys for any help for your internal vac system, for any brand.
They were great and helped us out, and it was no problem at all.
For any job big or small, give these guys a call.
Jason W, Henderson, Auckland
30th August 2022
Just a note to say thanks so much for sorting this out for me.
I know this was only a small job, super impressed with the service and attention. Really appreciate as well honouring the price that William originally mentioned.
Will be sure to recommend you guys to anyone looking for a central vac system.
(We moved the Kiwivac power unit due to alterations).
Jason B, Albany, Auckland
19th August 2022
Thanks!
You guys are such an awesome team.
Such wonderful service from all of you.
When we extended our house the best decision we made was to put in the Central Vac.
Thanks,
Sara S
Bernadette S, West Harbour, Auckland
4th August 2022
I’d just like to pass on my thanks to William who came out and diagnosed the problem and fixed it so quickly, great service!
Thanks
Sara S
Sara S - Hauraki, Auckland
4th July 2022
I just wanted to say thanks again for the awesome service the other day to get the pipework installed for us at no notice – you guys really came through for us.
It is refreshing to get service like that – you, William and Russell were all awesome to deal with.
Hayden T - Ramarama
21st June 2022
Very happy with Campbell’s service.
Very professional and quickly provided feedback and kept us informed during the replacement process.
(Replaced an old Drimaster unit)
Paul MacKay - Beachlands
18th June 2022
Thanks very much for your amazing service.
I can’t say there’s many who tick the box from start to finish!
(Installed a Drimaster unit into her home)
Janine B - Huia, Auckland
10th June 2022
Thank you for a great job & service.
The central Vac is working well.
My daughter is very happy to this installed in her new home
Max W - Hamilton
20th May 2022
Thank you so much for recommending Craig. He exceeded all our expectations and our vacuum cleaner is now so powerful I’m having to build up my muscles to push it round.
So nice to know that old fashioned commitment to service still exists.
All the best
Sharyn
Sharyn M - Whitianga
17th February 2022
The new head arrived yesterday, and we are very happy with it.
We have your phone number and will contact you next time.
Thank you for your help you were very easy and good to deal with.
John C, Hastings
21 January 2022
We were recommended to use Kiwivac Central Vacuums when we wanted a central vac installed into our existing home.
Fantastic product and service, couldn’t fault the service from start to finish. I love my vac, the best one I have ever had. The mop head is amazing too. Would never go back to an odorous old vac cleaner that you drag around ever again!
Deborah W, Pukekohe
29th November 2021
Excellent service, advice and communication … product arrived promptly and worked as advertised.
Great value for money.
We would always use this company for any Vacuum products and servicing.
Nigel G, Castor Bay
3rd October 2021
“I’d like to sincerely thank you for your amazing service. I contacted you via email on Monday morning and within a few hours a lovely lady had called me and sorted out the two issues I had. And within two days I had the spare part I needed.
It was such a pleasure dealing with your company, and the lady I spoke to. I’m sorry I can’t recall her name. I shall be keeping your details for when I need help with my ducted system in the future
Kaye Hatton, St Johns - Auckland
“We just want to say thank you very very much for fixing our Kiwivac System (and for only charging us for the filter).
We will certainly recommend Kiwivac to anybody we know looking at vacs and thank you again for caring that our system wasn’t working well and putting it right. Excellent customer service.
Many Thanks
Paul and Leanne Rohloff
“I am very pleased with the Drimaster ventilation system, as I have not had any condensation since it was installed, and I hope that carries on as the temperature drops.
The two gentlemen that installed it were very pleasant.
Wendy, Te Kauwhata
“We are happy with the new motor and it’s all going very well.
I will definitely let family and friends know about your great service.
Thanks & regards,
Ravi
” We are only too pleased to review our experience with our Kiwivac System.
We had our house built just ten years ago and elected to install a Kiwivac System. The builder was pleased with the subbie who did the installation. Always on time when required and left no mess.
Over the ten years our Kiwivac has given excellent service with only two minor service calls that were attended too professionally and promptly. Orders for Filter bags or any of the listed parts are dispatched promptly with good follow up.
We have the convenience of the Kiwivac System that far outweighs the old “tow the vac” around the house idea.
It goes without saying that we definitely recommend Kiwivac every time.
B & M Westhill, Orewa
20 November 2020
” Amazing !! I have had others but this is so far advanced in everything specially the sucking power.
Hopefully i will be able to have another Kiwi vac installed where ever I may end up.
Margaretha
24th April 2020
” Thank you for your amazing service.
I have received the bags and they fit perfectly. They seem to be much better quality than the ones i have been using.
Thank you
Tina
21 March 2020
” Thank you so much the new parts arrived this morning! The turbohead is amazing and my wife just said she had no idea central vacs could be so good!
I will be writing the reviews for you but I also wanted to say a very big well done on underselling and overdelivering on your service.
I own training companies and have been in the customer service and sales game for 30 years and I am constantly disappointed but you have blown me away with your amazing service and great business additions to make it easy for us to do business with you, well done! I will be using you as an example of how to do business at my future speaking engagements.
Thank you
Craig M
25 October 2019
“Thank you and the awesome gentleman that came out and fixed our central vacuum system and showed me how to use it properly.
Hope you all have an amazing day, thanks again for the awesome service
Thanks
Briar - Ovis Central Vac
23 October 2019
“I can’t tell you how much better Kiwivac is than our last one!
We changed our central vacuum system to Kiwivac after moving into a new build 2 years ago, where a different system had been supplied by the builder. There was no comparison on how much better Kiwivac was to the other system which was not performing. The service for Kiwivac was also exceptional. We already knew Kiwivac was reliable after living in a 12 year old home with a Kiwivac system that always worked well previously.
Thank you,.
Sarah H - Kohimarama
24 June 2019
Just moved to a new house in West Auckland and need some A60 bags for the vac system (which is awesome by the way!)
Tom S - Waimauku (Kiwivac)
18 February 2019
Thanks, William for the filter you made for our Eurovac system. It fits perfectly.
We recommend your company for the great service you have given us. Once again thank you.
Ewen C - Lower Hutt (Eurovac)
1st November 2018
Thanks for the great service, bag fit perfectly.
Dave S - Waiheke Island (Mistral)
30th April 2018
Thank you for the excellent service.
Yuri C - Manukau (Smart)
20th April 2018
Extremely happy with the replacement hose and the system overall. It is running great!
Thank you very much for your service.
Brandon C - Waiau Pa
15th January 2018
We’ve had our Kiwivac central vac for 22 years and it is still going well. We are very happy with it.
Michael R - Takapuna
14th December 2017
I would just like to offer my sincere thanks for your great work in completing the pipe-out for our home.
We are particularly grateful for the fact that even though (and especially!) our house is under renovation by builder and associated trades, your team (Russell, Cambell) took the time and trouble to sweep-up the wood shavings and miscellaneous wire clippings, etc. that I am certain were a consequence of the work performed.
What a refreshing approach from Auckland contractors, to be so considerate – Thank you!
Paul & Francisca S - Auckland
9th December 2017
The new part (replacement curved wand, handle) fits perfectly, Thanks so much for your help
Allison D - Onehunga (Ovis)
28th November 2017
Thanks very much for your efficient way of working – it was great to have our central vac system looked at so promptly.
We really appreciate your service.
VacuMaid Central Vacuum System
Susan S - Remuera
9th November 2017
We have a kiwivac system and love it. I want to buy and extra hose to keep upstairs probably 9m in length with a wand extension and head (just brush) and hose sock.
Kim R - Orakei
23rd October 2017
Thanks to Campbell for his fine work and professional attitude.
Lorrie R - Waiheke Island
22nd October 2017
Awesome service from William and you, the new vacuum works really well. You could smell the dust in the garage with the old one. The Kiwivac design seems to eliminate this. Should be a global brand eh.
(Ashley’s previous Central Vac wasn’t a Kiwivac. It was another brand that uses a bucket/bin that clips onto the bottom of the unit).
Ashley G - Mt Wellington
1st July 2017
Thanks for the excellent service that Campbell provided. My wife too rated the service as of very high quality.
(Drimaster Filter Change)
Allwyn N - Sandringham
7th June 2017
Recently, we built a house with a group builder, we opted early on for a Central Vacuum System to be installed.
Our house is medium by today’s standards of 254m2 a Boomerang Shape although is long and narrow over 35 metres in length.
The service we experienced from our group builder was less than average to say the least, so we were concerned about their selection when it came to their recommendation
of a B1 Kiwivac System.
We researched and found the system as spec’d and provided by the group builder, was the least powerful that Kiwivac have in their range and consequently we were concerned about the length of the house that the system needed to cover. So we made a call to Kiwi Vac. They received this well, and offered reassurance that the system was adequate Kiwivac also offered a no questions system upgrade to a more powerful model if I was dissatisfied with the performance as promised by them.
I have to say we have been overwhelmed by the Kiwivac B1’s performance, this is the second house we have built in three years both having Central Vacuum Systems installed. The Kiwivac system installed in our current build, made the vac system we had supplied in our first build two years earlier ( supplied by another manufacturer) perform like a toy.
So, we had a minor teething problem nearly two years out with our Kiwivac, one call was all it took, The team at Kiwi Vac supported us, onsite, at no cost, with no questions asked.
For this level of friendly service, I personally would have no problem recommending them to anyone who’s expectation is similar to ours, great service, and a fantastic Quiet yet powerful and reliable system.
Thanks Kiwi Vac, we’ll be calling you for a system should we build again..
Craig from Pokeno
17th May 2017
We shifted into our brand new home 4 years ago and the central vac hose has been the bane of our life (cheap and nasty). I am so glad I found you and we have got a more robust longer, lasting hose and accessories from you now.
I’ll tell my neighbours to come to you too, as they have are having the same problem.
Jayme FR - Papakura
12th May 2017
We bought a house with a Kiwivac Central Vacuum in it. It’s MARVELLLOUS. It’s great we love it.
(Ordered bags)
E Powell - Three Kings
18th April 2017
We recently had one of your Kiwivac systems installed, it is really good.
My son is a builder, he has put Nigel’s details on file and he will refer his clients to Nigel if any want a Central Vac system.
Debbie B - Howick
5th April 2017
We have had our Kiwivac system since 1989 and this is the first time we’ve replaced anything (apart from the bags).
Purchased a Deluxe Combination Floor Tool / Foot and a Deluxe Dusting Brush
Wanda S - Waitakere
9th March 2017
We have had our system just over 20 years and it is still going strong.
R Sanders - Dannemora
2nd March 2017
D Grey - Papakura
1 February 2017
Many thanks for the great service.
Cheers
(Smart Central Vac System)
H Webster - Patumahoe
January 2017
We have had our Kiwivac for over 15 years (since September 2002) and just love it. We wouldn’t be without it.
Margaret H - Waiheke Island
January 2017
Shirley E - Mangawhai
December 2016
We are very please with the product and service.
Great dealing with you.
(Installed a second Kiwivac system in their second house)
Mike & Janet De P - Waihi and Auckland
November 2016
Thank you very much for the excellent service and prompt responses throughout. I hope not to have to buy and more spares for my vacuum, but if I have to you’re the guys I’ll come to. The new circuit board was a prefect fit. I dropped it in, connected all the wires, switched it on and presto!
Thanks again.
(SmartVac System)
Lukas V - Wellington
November 2016
Thank you so much for the excellent service. I really appreciated William came to me at the weekend and did the repair in no time at all.
(DVS Central Vacuum System)
Louise A - Papamoa
October 2016
Thank you for the prompt service and assistance with the new of parts and accessories that I required.
Very easy to deal with and fabulous delivery to site. WOW, floors are loving the change!
Earlier in the month Nicholle had bought some accessories from us:
‘Really appreciate the prompt service and the new gear that you sent me.
After seeing how nice the new stuff is (slightly different given ours is 13 years old), I think I should upgrade the whole lot.’
Nicholle K - Matakana
July 2016
Heather - Gulf Harbour
May 2016
Just to let you know that I thought John was very good, professional and friendly and would not hesitate to use him again or recommend him or Kiwivac to anyone else.
B Smith (JP), Whangaparaoa
Thank you so much for the excellent service. I really appreciated William came to me at the weekend and did the repair in no time at all.
Louise Arcus
I has received the vacuum’s bags today morning. Thanks for your service, so quickly, that is awesome.
(Premier Clean Central Vacuum)
Joe Z, Epsom
We are very pleased with the product and the service.
Great dealing with you.
P Marshall - Warkworth
A MASSIVE thank you to the wonderful staff at Kiwivac – Michelle on the phone was so helpful. I called expecting to have to replace my whole hose and head unit, but Michelle went through the options with me and it turned out I only needed a couple of small parts (saving me lots of dollars!). The fact that she only sold me what I really needed is a true testament to the absolute wonderfulness of this company and its staff. My parts arrived super quickly and now I am a happy housewife again!
Thanks again Michelle for all of your wonderfulness!!
Sarah H, Kaukapakapa
We wanted to say thanks for servicing our SMART central Vac yesterday (12/09/2013). We had John come around and service our system on Kohimarama Road. He was on time, thorough and efficient and knowledgeable and we are very pleased with the result. We would use him again and would recommend Kiwivac to others.
Natalie and Mike
Thanks for the service Kiwivac. It’s wonderful and we would like to pay for it ASAP. I would recommend you to others.
B Huang, Howick Dannemora
I have recently built a new home and had a bucket type central vacuum system installed by the builder. I don’t like it and don’t want it. I have removed it and have replaced it with a Kiwivac bagged system.
I loved my Kiwivac’s they are so clean and easy to empty, I’ve had two Kiwivac’s in our previous two homes and wouldn’t have a bucket system.
Helen A, Gulf Harbour
Since we bought our brand new house in March 2013 we have struggled to vacuum with the xxxxx Central vacuum that was installed. I thought that’s what central vacuum systems are like as I hadn’t had one before.
I contacted the supplier/installer the first week of March this year and explained the situation that it was a struggle to vacuum as the suction was so low. They fobbed me off and told me there was nothing they could do.
I called Kiwivac Central Vacuum Systems and they found the problem and fixed it for me. We are really happy with the service the team at Kiwivac Central Vacuums gave us. It is so easy to vacuum now.
I give you guys 5 Stars
S Gounder, Henderson Valley
The system is fantastic and will be recommending it to everyone!
Many Thanks
Fiona, Papakura
Have received the replacement hose, which fits perfectly, so I am very pleased. It has lots of sucky sucky too. Thank you
Rod
Great service thanks.
Peter M, Warkworth
We are very happy with our Kiwivac system it works really well and has great suction.
Kaye L, Herne Bay
We have had our Kiwivac central vacuum for almost 8 years and are very happy with it. I rang to see if it needed servicing, as I had never had it serviced. I was told it doesn’t need servicing so long as I use the official Kiwivac disposable bag.
Heather E, Whangaparaoa
We are very happy with our new Kiwivac system. We have had a couple of Kiwivac’s in our previous homes and always been very happy with them. In between our last Kiwivac system and this one we had another brand installed as our daughter got it cheaper through her work. We didn’t like it and weren’t happy with it (another brand) and came back to Kiwivac for our latest new home and as I said we are very happy with it.
Jane P, Greenhithe
We are very happy with our Kiwivac Central Vacuum System. The Kiwivac team were professional, efficient and friendly and we felt the quote was highly competitive. The system was installed and functional in just a few hours with minimal disruption and no residual mess. Vacuuming is now a breeze – twice as effective in half the time, and we love that there is no unit to cause damage to our floors. We would not hesitate to recommend Kiwivac to anyone thinking about installing a central vacuum system.
Thanks Kiwivac!
Karina and Lloyd, Auckland
We have just had a Kiwivac ducted vacuum system unit installed in our home in Christchurch. Pete provided excellent service and a wonderful product. We are thrilled with the suction and ease of use the unit provides. The fact it is New Zealand made is also a huge selling feature. Pete installed the unit easily, promptly and efficiently. He communicated well around the timing of the installation and has provided after sale service above and beyond our expectation.
I never thought I’d write this, but I now love vacuuming!
Juanita and Terry C. Christchurch
Al and I wanted to drop you a note to thank you and William for the brilliant service (and follow up service) you guys have given us.
Having just completed a major renovation, I have to say that you guys are the only contractors who we written a note like this to – and that’s because you have consistently exceeded our expectations.
From the start, we were convinced that we only wanted a small vacpan installed. It was going to be a small job for you guys, but you were happy to quote. What’s more, you also gave us a very reasonable quote to install the entire house. At the time, I didn’t think I wanted it, but we changed our mind and you guys fitted us into your tight schedule. As it turned out, the central vac system is brilliant – way better than we thought it would be. It’s powerful, easy to use and, most importantly for us, quiet!
When we recently had issues with our vacuum head (brought about by our type of carpet) William came to visit us to check it out and then happily changed the head to one that works brilliantly throughout the house. It was great after sales service – and much appreciated.
You guys are a pleasure to deal with, you supply and install a great product, and we just thought that we should let you know.
Matt and Al, Milford
I meant to email you earlier this week – just to let you know that the order arrived Monday -incredible service, thank you so much! I feel so much happier with a clean house. Happy Friday and have a lovely weekend.
Cherry K, Seatoun, Wellington
We’re all up & running.
Thanks for the prompt supply.
Smart PU400
John, Wellington
R Smith, Karaka
